At Properts we are committed to high quality legal advice and client care. We pride ourselves on our client service, and are keen to make sure that you are happy and well looked after at all times. Occasionally, we may fall short, if you have any concerns we would like to know. In the first instance please contact the person dealing with your matter or if you prefer, our senior partner. A copy of our complaints procedure is available upon request. Our email address is firstname.lastname@example.org. To download our guide on how to make a complaint, please click here.